ROOM REQUEST

PLEASE FILL OUT THE FOLLOWING FORM FOR YOUR REQUEST.
The fields marked with asterisks are required. Once compliato the form you will be contacted as soon as possible to confirm your booking.

Some useful information

Check in: from 14:00. In the event of a late arrival, please inform us so that we can offer you a proper welcome

Check out: by 10:30 am. Late check-out is also possibile, but it depends on room availability and season. An extra fee of € 50,00 will be charged.

Credit cards accepted: VISA, MASTERCARD, CARTASI, ATM card

Pets: Not allowed.

Parking: on request only. Please contact the hotel directly. € 10,00/day

Beach service: info at the reception.

Bicycles: € 5.00 person/day. Subject to availability.​

Free Wi-Fi

Tourist tax: a tax of € 0,80 per night/per adult, will be applied. The tax is not included in the rate, and must be paid directely at the hotel. Children from 0 up to 18 years, disabled guests are excluded from the payment of the tax.​

Front door: if you are willing to go out when the reception is closed, please close the front door with the key

Rates subject to seasonal and/or promotional variations.

PRICING INFORMATION
Children from 0-3 years: free
Children from 4-6 years: 50% discount
Children from 7-12 years: 30% discount
Youth up to 15 years: 15% discount
Children/Youth from 3-15 years with only one adult in a double room: 20% discount

BOOKING
When booking a room a written confirmation by e-mail, fax or post is required. Reservations are definitively confirmed when a deposit of 50% of the total amount of the booked stay has been received, or after credit cards details (name, number and expiry date) have been acquired.

Our bank details for a credit transfer are:
Payee: TWINS srl
Banca Intesa San Paolo, filiale di Grado,
IBAN: IT62 A030 6964 5991 0000 0002 144
BIC: BCITITMM

CANCELLATION POLICIES
Only written cancellations are accepted.

Up to 8 days prior the day of arrival no fee is charged. From 7-3 days prior the day of arrival a fee of 50% on the agreed amount will be charged; for 2 days or less from the arrival, as well as in case of early departure, the total amount of the deposit will be charged.

In the event of No Show (when guests do not cancel and fail to appear at the hotel): the first night for each room plus 75% of each following night for each room will be charged.

Pre-AUTHORIZATION
La Direzione si riserva il diritto di controllare la validità della carta di credito prima dell’arrivo del cliente, richiedendo una pre-autorizzazione al circuito di appartenenza. Con la pre-autorizzazione la struttura si garantisce la temporanea disponibilità dell’importo totale del soggiorno, o di una sua parte, per assicurarsi che la carta di credito sia valida. NESSUN IMPORTO VIENE INCASSATO. L’IMPORTO TRATTENUTO VIENE LIBERATO AUTOMATICAMENTE  ALLA SCADENZA FISSATA DAL GESTORE DELLA CARTA DI CREDITO O DALL’ISTITUTO BANCARIO. In caso di pre-autorizzazione con esito negativo il cliente sarà avvertito e la prenotazione sarà ANNULLATA. In questo caso l’albergo non avrà nessun obbligo nei confronti del cliente.5

en_GB